General Forums >> Client Relationships >> The Customer is Always Right?
The Customer is Always Right?
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Posted 3 months ago I'm probably flustered. I've had people come in and think they can act however they want and that I'm going to put up with it because they are the customer. Wrong. Maybe this is what people mean when they say you have to have a thick skin to be in sales. Whoever came up with the idea that the customer is always right never met some of my clients.
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| Posted about 1 month ago Whats wrong with allowing the client to think they are right.Small words are used to persuade the client to your way of thinking without making them defensive. What your saying makes sense however then go on with your presentation. When the client does not see what your trying to convince them of. We have not made it clear enough ,what the solution to their concerns are. I would love to soak in as much information as possible from this site.Others experiences will be insightfulSee where I can tweak my presentations,answers to objections. |
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| Posted about 1 month ago just tell them what they want to hear, like rich said convince them while they don't even realize they are being convinced. Play to their egos...at the end of the day you want to close the sale right, so put yourself in their shoes, what do they need to hear to go with you? |
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| Posted about 1 month ago When I am faced with this type of customer, I try to always start out by agreeing with them and saying that I understand why they feel the way they do. I follow that up with asking them if they have thought about or considered a different product/idea/solution. I add that many of my satified customers just like themselves started out thinking the same way as they are thinking but after having investigating this further came to realize that they had other better options. I hope this helps. |
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| Posted about 1 month ago
When you meet a new client for the first time, you only have a few seconds to determine if you are going to lead or follow. Business clients often act cocky to gain control over you in the beginning, only to mellow out after they discover that you are in control of what's happening. Be cordial,but firm. Don't waste your time in ego battles. Get right to the point. Make your presentation. Then you can listen to your clients response. This way, you are right first as you lead the client. Don't forget..Friendly and cordial interactions. Best Wishes....................HURRICANEMURPH. |
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| Posted about 1 month ago what really works with clients such as the one your speaking of. Compliment them on their knowledge after you have told the how much tye know slip in a "however" if you look at it from here this is what you would receive. Works almost all the time. Your painting a masterpiece of what you want them to gain.Use what they are saying as border on a wall ,bringing them towards your ideas. I would love to soak in as much information as possible from this site.Others experiences will be insightfulSee where I can tweak my presentations,answers to objections. |
Is "the customer always right"?