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Dale Carnegie's Gold Book
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Posted 6 months ago From Dale Carnegie's Golden Book Principles from How to Win Friends and Influence People Become a Friendlier Person 1. Don't critize, condemn or complain. 2. Give honest, sincere appreciation. 3. Arouse in the other person an eager want. 4. Become genuinely interested in other people. 5. Smile. 6. Remember that a person's name is to that person the sweetest and most important sound in any language. 7. Be a good listener. Encourage others to talk about themselves. 8. Talk in terms of the other person's interests. 9. Make the other person feel important - and do it sincerely.
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| Posted 6 months ago In my opinion #7 is the Golden principle. This is the key to selling. People want to talk about themselves let's face it and if you're willing to listen and genuinly interested this is an incredible advantage. Ofcourse a pretty smile goes a long way as well. |
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| Posted 6 months ago Does anyone have any thoughts on the best way to arouse in another person an eager want? |
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| Posted 6 months ago Number 5 is golden. I seriously think people treat you so much better if you flash 'em a smile. In the office or on the streets. |
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| Posted 6 months ago This is one of the top sales/business books out there. We studied it in my management class in college. I think the "arouse an eager want part" is about seeing the situation from their point of view. What are they trying to get out of this conversation? If you put your self in their shoes, you automatically open the arena to accomplish their goal. |
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| Posted 6 months ago I read this principle that you should mimic the attitude of the person your speaking with. It should not be an obvious tactic, but I found out it's a pretty good way to put people at ease. |
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| Posted 6 months ago Its funny how becoming a friendlier person sounds like becoming a mirror. It's true though; its human nature to be drawn to seeing ourselves in our surroundings. And if we're talking about wanting to influence people, becoming approachable and attractive makes sense. In my experience, listening does wonders. You can engage in a whole conversation with someone without even saying a word, yet they feel satisfied and special. Its easier than giving a smile, in my opinion. |
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| Posted 6 months ago My favorite is number 2. It's kept me happy personally and professionally. |
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| Posted 6 months ago Vincent says ...
I thought about this this morning actually. I think its more about not reacting to them in a way that contrasts their current state of being; it stands out too much and possibly seems distrusting. |
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| Posted 6 months ago Generosity (as in the nature of being genuine) is the most powerful tool in communication, and therein sales as well. We'd all be really surprised if we realized how often we are not actually listening, we are waiting to talk. If you let your case go, your reasoning and your "right"-ness, and just listen, you can get so much more accomplished just by realizing what the other person's real concerns are. Once you can address those concerns you have all the tools you need to build the perfect sales pitch. It's like someone offering you the puzzle pieces and all you have to do is put them together. |
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| Posted 6 months ago I think the honesty is not emphasized enough... people are smart and intuitive. If you don't believe what you are saying, how will anyone else. Be honest! Its a lot less stressful. |
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| Posted 6 months ago 3. Arouse in the other person an eager want.: This goes along with one of the things I learned in my first sales job - talk about benefits, not features. Meaning tell people about what your product/service does to make their life easier, not just a list of that product/service's traits or feature. |
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| Posted 6 months ago alan says ...
Thats right on alan. Here is an excellent article from HQ featured write Kevin Dwyer that expands on the importance of benefits and their relationship to features and advantages. http://www.saleshq.com/training/articles/617-product-features-advantages-and-benefits |
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| Posted 3 months ago GIVE A GOOD SMILE......AND GET ONE IN RETURN. |
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| Posted about 1 month ago I don't necessarily agree with #6, why; When I was in Banking, I had a customer named 'Purple Chin' , Honestly! Another on I have met in sales is ' Buttley Frisley' , Seriously! Now, come on, how beautiful can those sound, even in French! ORACKLLE |
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| Posted about 1 month ago Those are great rules to follow. Mimic. Try this the next time you are with a really tough obnoxious client., when you need to gain some sort of cooperation the mimic tecnique tries to develope cooperation. I have called this the mirror technique. Your speaking ,the client puts his hand on his or her chin,a few minutes later you put your hand on your chin.The client leans back and folds his arm ,in a few minutes lean back in your chair and fold your arms. After you have mirrored his or her actions a few times then allow the client to mirror you. Do something that has already been done such as leaning back and folding your arm.,watch the client fold their arms.Then you have some sort of cooperation. Mirroring a client has been around for years and does work. Another way to gain cooperation from a client ,ask them for something,pen ,piece of paper, water ,coffee. Notice the change in direction with the call when you can receive some cooperation. When a client offers you something such as coffee ,water,juice,soda,accept whatever they offer you whether you want it or not. They are trying to gain cooperation from you.Give it to them. A pleasant surprise awaits you by accepting.The client is willing to continue and is ready to have an ownership exchange. Refusing the offer the client stops trying to convince themselves of buying the product. I am here to learn and help others in search of information.With everyone having a common goal we should be able to help one another grow in our professional and personal lives. |



